I asked her some questions about her symptoms to be sure she was not experiencing a heart attack. She was not having any alarming symptoms, so we talked about heartburn and reflux.
TREATMENT: We talked about cutting out alcohol and caffeine, which can make heartburn worse by loosening the muscle around the top of the stomach (the lower esophageal sphincter or LES). She drinks coffee in the morning and decided to cut back to half decaf. We discussed not overeating at any meal, especially dinner, to decrease mechanical pressure on her LES. She doesn't smoke, so that is not an issue, but it can be for some people, as it also loosens the LES. Sarah was surprised to learn that peppermint can also loosen the LES. So she said she would avoid the after dinner mint sometimes served at her favorite restaurant. She also had been drinking peppermint herbal tea before bed and decided she could change to some other kind.
THE POINT: This was a perfect internet research story. She looked things up on reliable sites and let me know what she already tried. She was open to more ideas and help. She had good questions and she had tried nothing dangerous. She looked the information up on a few medical sites with good reputations, to compare what she found. In short, she did her research, but didn't try to diagnose herself.
The internet is wide open. Just as I can say anything I want in this blog, people can say anything on the internet. There are no internet police, no editors, no peer review, no reins. When I was a child, we were taught that gossip was like blowing the seeds off a dandelion. You can't get the words back. The internet is a lot like gossip. Once something is on the internet, it can take on a life of its own. And it doesn't have to be right or true. There is no filter.
There are some really good medical sites that are peer reviewed. This means that one person can't say whatever they want. There is consensus behind the information and usually backed by research. This is the filter. Two good places to start to get more information or do research on the internet are Medical Net Top 20 and The Medical Library Association. They both have lists of sites that would be good places to start for reliable information.